Abstract
The tools of Web 2.0 are known, well documented tools: RSS, blogs, vlogs, wikis, bookmarking, and the ever-emerging, countless additions of custom social applications. Beyond these mechanisms, however, the rise of social media represents the emergence of a polycentric, multimodal knowledge/idea share that serves as the foundation for new forms of innovation and creativity. These forms emphasize communal over individual achievements, and it’s this collective resourcing – the ingenuity that only comes from creating together - that is the source and power of new media.
Treatment
Early students of Web 2.0 described its core qualities as participation, sharing, and communication used to facilitate community (Miller, 2005). Tim O’Reilly (2007) called it an “architecture of participation” (p. 17); more than a single product Web 2.0 was noted to represent a “platform” designed to evoke what James Suriowecki called "the wisdom of crowds" (qtd. in O'Reilly 26).
Clay Shirky (2010) explored motivations for participation and discovered categories of personal and social motivations. Through his research, personal motives for participation included autonomy and competence; people wanted to feel self-directed and also wanted to grow their abilities, or increase their competence. Social motivations included feelings of connectedness and generosity. In the realm of social media, Shirky related a 2006 study by Yochai Benkler and Helen Nissenbaum to conclude “social motivations reinforce the personal ones” (p. 78).
Essentially, research profiled participants as offering their work, their knowledge, and their ideas because they wanted to, because they found it gratifying to offer themselves to others. This was especially true when individuals were able to offer themselves to others in a space where others gather, where membership and interaction and growth were qualities one could expect of the gathering space.
Further, shifts in the type of participation became apparent. “People Formerly Known as the Audience” (Shirky, 2010, p. 64) were observed to be an emerging and powerful force of new thinking and creative expression. Web 2.0 seemed to herald an emphasis on user-led design, where the most active users were at the forefront of use initiatives rather than passive, or even merely vocal, consumers.
Additionally, the power of creativity was noticeably enhanced. Shirky (2010) noted “users can press a tool into service in ways that designers never imagined, and those new functions are often discovered and perfected not by a burst of solo inspiration but by exploration and improvement among a collaborative group” (pp. 102-103). This illuminated the possibility within what Shirky called the “hothouse environment of a collaborative circle” (p. 104).
Environments where people began teaming their knowledge and skills proliferated across new media; they enticed and evoked new and unexpected outcomes from participants who loved doing what they do, and loved sharing it with others.
This established the most important distinction between the old and new forms. Social media were seen to reject top-down information distribution and the producer-consumer dichotomy (Shirky, 2010). “Old logic, television logic, treated audiences as little more than collections of individuals. Their members didn’t create any real value for one another. The logic of digital media, on the other hand, allows the people formerly known as the audience to create value for one another every day (p. 42).” He goes so far as to conclude “media that’s targeted at you but doesn’t include you may not be worth sitting still for” (p. 213).
Conclusion
Old rules for message management and targeted influence do not apply in new media forms. Harnessing the power of social media means anticipating that it needs to remain wild. Platform architects can be strategic about building environments conducive to sharing, by structuring defaults or cultivating culture in the recruitment of first-users (Shirky, 2010); however, powerful innovation happens where participants feel unbridled. Those wishing to utilize the power of Web 2.0 must be capable of releasing the ambition to contrive a defined outcome. This is the invitation, the call to collaborate in shared space, releasing ownership and centralized control to welcome the unexpected genius of the collective.
References
Miller, P. (2005). Web 2.0: Building the new library. Ariadne, (45). Retrieved from: http://www.ariadne.ac.uk/issue45/miller/
O'Reilly, T. (2007) What is Web 2.0: Design patterns and business models for the next generation of software. Communications & Strategies, 1. Retrieved from: http://ssrn.com/abstract=1008839
Shirky, C. (2010). Cognitive surplus: Creativity and generosity in a connected age. New York: Penguin Press.
thevoyager (Poster). Web 2.0 logos [Image]. (2007, February 22). Retrieved February 27, 2011, from: http://www.flickr.com/photos/thevoyagers/398768220/
[Untitled image of Web 2.0]. Retrieved February 27, 2011, from: